Privacy policy

This privacy policy (this “Policy”) explains how personal information is collected, used, and disclosed by Agile Travel Group, Inc. d.b.a. Cruiseable (“Cruiseable” or “we”). This Policy applies to users (individually referred to as “User” or “you”) of cruiseable.co, our mobile applications, and other online services (collectively, our “Sites”). This Policy constitutes the integral part of our Terms of Service (“Terms”). Any capitalized terms undefined herein shall have the meaning assigned to them in the Terms.

Other third parties, such as the third parties that, via our Sites, provide you with services such as cruises, accommodation, transport, vacation and travel amenities or insurance, processors of your online payments, and social networks that you use in connection with our Sites, may also collect, use, and share information about you. This Policy does not cover such third parties or their services. For information about such third parties’ privacy practices, please consult with them directly.

Cruiseable may update or revise this Policy from time to time. You agree that you will review this Policy periodically. If we make any changes to this Policy, we will change the “Last Updated” date above. You are free to decide whether or not to accept a modified version of this Policy, but accepting this Policy, as modified, is required for you to continue using our Sites. If you do not agree to the terms of this Policy or any modified version of this Policy, your sole recourse is to terminate your use of our Sites.

I. Information we collect

We collect information about you in two main ways when you use our Sites:

1. You supply it to us or give us permission to obtain it.

When you sign up for or use our products or services, you voluntarily give us certain information. This can include your name, profile photo and information that you supply, comments, likes, email address you used to sign up, and any other information you provide us. If you’re using Cruiseable on your mobile device, you can also choose to provide us with location data.

You also may give us permission to access your information via third-party services (“Independent Platforms”). For example, you may link your Facebook, Pinterest or Twitter account to Cruiseable, which allows us to obtain information from those accounts. The information we obtain from those services may depend on your settings or their privacy policies, so be sure to check what those are.

2. We also get technical information when you use our products or services or use websites or apps containing Cruiseable features.

Today whenever you use a website, mobile application, or other Internet service, certain kinds of information almost always gets created and recorded automatically. The same holds true when you use our products or services. Here are some of the kinds of information we collect:

• Log data. When you visit our Sites, we may automatically collect information about your location, computer operating system, Internet Protocol (IP) address, access times, browser type and language, and the website you visited before our Sites.
• Cookie and web beacon data. We also collect information about your usage and activity on our Sites using, among others, cookies and web beacons technologies. Cookies are small data files that may have unique identifiers and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Among other things, cookies help us improve our Sites and your experience. We use cookies to see which areas and features of our Sites are popular and to count visits to our Sites. We may access information contained in cookies placed on your device by a Connection Platform (as defined below) as permitted by the terms of your agreement and privacy settings with such Connection Platform. We may share this information with the Connection Platform for its use as permitted by the terms of your agreement and privacy settings with such Connection Platform. We may also collect information using web beacons. Web beacons are electronic images that may be used on our Sites or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and tell whether you open an email and act upon it.
• Device information. We may also collect information about the device you’re using to access Cruiseable, including the type of device, the operating system you’re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information may depend on the type of device you’re using and its settings. For example, different information is made available to us depending on whether you’re using a Mac or a PC, or a tablet or smartphone. To learn more about what information your device makes available to us, please also check the policies of your device manufacturer or software provider.

We collect this information to, among other things, provide the functionality and improve the quality of our Sites, personalize your experience with Services and facilitate Bookings. For example, we may collect your name, email address, postal address, phone number (including your mobile phone number), billing information, survey responses, demographics, the information on Bookings selected by you, account passwords, and other information you provide on our Sites. We may collect, store and display all the User Content you share on Sites or Independent Platforms (as defined below).

You are also encouraged to enter our contests organized at Sites or Independent Platforms. By participating in such contests you agree and understand that we may collect your information provided therein by you for the purpose of participation.

Additionally, you can opt in to provide us with your social media contacts or professional information such as business association, current and prior Booking experiences, and personal travel preferences.

We may also obtain information from other sources, such as third-party websites, applications, and services through which you connect with our Sites and combine that with information we collect on our Sites (each a “Connection Platform”).

If you use a Connection Platform to register at the Sites, you will be asked for specific authorization to access certain information provided at your Connection Platform profile, including information about you and your social contacts. By allowing us to access your Connection Platform account, you understand that we may obtain certain information from your Connection Platform account, including, among others, your name, email address, work history, education history, current city of residence, pictures and messages posted, events you attended, places you have been to as well as information about your Connection Platform social contacts, including, among others, their names, profile pictures and their current cities of residence. We will not collect information provided at Connection Platform without your permission.

In order to take advantage of certain discounts, we may ask you to provide us with information regarding you or your spouse, including but not limited to your status as a senior, military veteran, or former customer of our Bookings business partners. If you use our mobile application, either to use the Site or purchase or reserve Bookings, we may also collect your mobile device ID and, with your permission, your precise location data.

For certain Services on our Sites, credit or debit card account information may be required, as described further in the section “Payment card information” below.

Teens and minors

We do not target persons under the age of 18, and we do not knowingly collect information from persons under the age of 18. If you learn that a minor child under the age of 18 has provided us with personal information without his or her legal guardian’s consent, please contact us.

II. How we use the information we collect

We use personal information collected through our Sites for the purposes described in this Policy or disclosed to you on our Sites or otherwise in connection with our Services. For example, we may use your information to provide you with Services, reserve or purchase your Bookings through our Sites, inform you about current promotions, enable the option to pay your bill for Bookings through our Sites, operate and improve our Sites and Services, better understand you and your preferences to enhance, personalize, and customize your experience and enjoyment using our Sites and services, such as understanding your Booking history to make recommendations about other Booking opportunities you may like, process and deliver contest entries and rewards, display relevant advertising, respond to your comments and questions and provide customer service, send you information relating to our Services and Bookings, including reservation confirmations, receipts, technical notices, updates, security alerts, and support and administrative messages, communicate with you about contests, offers, promotions, rewards, upcoming events, and other news about Bookings and Services offered by Cruiseable, our subsidiaries, affiliates and our other selected partners, and link or combine it with other personal information we get from third parties to help understand your needs and provide you with better service, authenticate your credit or debit card account information, and protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

III. How we share your information

When you reserve or purchase a Booking through our Sites, your information is provided to us and to the third party that provides the Booking (“BTP,” for Bookings Third Party) with whom you have chosen to purchase or reserve your Booking. In order to facilitate your Booking, your information is provided to that BTP, just as it would be if you purchased or reserved the Booking by calling or emailing such BTP or using its website to do so. If you provide a mobile phone number such BTP may send you text messages regarding your reservation.

Some BTPs also require you to provide credit or debit card account information to secure your Booking. When you reserve or purchase a Booking through our Sites and/or make a payment to the BTP through our Sites, we may also share with BTPs some additional information, such as information about your history or information that we collect via Connection Platforms or Independent Platforms. You also have the option of indicating special preferences or providing comments about your Booking that we will pass to the BTP responsible for it.

We may share with BTPs summary reports of feedback from Users. If you provide comments about a BTP through our Sites, these comments may be shared with that BTP. We will not tie your comments with other information that can identify you, but a BTP may be able to tell who you are from your comments, particularly if you give your name in the comments or provide contact information, such as an email address.

Information you choose to share with a BTP when you purchase or reserve a Booking and/or pay through our Sites may be used by the BTP for its own purposes. Cruiseable does not control the privacy practices of BTP. Please contact the BTP directly if you want to learn about its privacy practices.

IV. Payment card information

We may require your credit or debit card account information to provide you with certain Services through our Sites, such as to enable you to reserve or purchase Bookings with certain BTPs or to make payments to certain BTPs. By submitting your credit or debit card account information through our Sites, you expressly consent to the sharing of your information with BTPs, third-party payment processors, and you further agree to the following terms.

When you use a credit or debit card to secure a reservation through our Sites, we provide your credit or debit card account information (including card number and expiration date, but excluding the CVV number) to our third-party payment service providers or BTPs in order to process your payments.

When you initially provide your credit or debit card account information through our Sites in order to use Booking services, we provide your credit or debit card account information to our third-party payment service providers or BTPs, as applicable. We do not store any credit or debit card information ourselves. However, these third parties may store your credit or debit card account information in accordance with their privacy policies which you should familiarize yourself with.

For information about the security of your credit or debit card account information, see the Section called “Security of your personal information” below.

V. Information you share socially

Our Sites may allow you to connect and share your actions, comments, content, and information publicly or with friends. Our Sites may also allow you to connect with us on, share on, and use Independent Platforms including those on which Cruiseable is present.

Please be mindful of your personal privacy needs and the privacy needs of others as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. Cruiseable also does not control the privacy practices of Connection Platforms or Independent Platforms. Please contact those sites and services directly if you want to learn about their privacy practices.

VI. Sharing with others

We do not share your personal information with third parties other than as described above and as follows:

We may share personal information when you authorize us to share your information with other third parties (such as the BTPs with which you reserve or purchase Bookings through our Sites) for their own marketing purposes, which are subject to the separate privacy policies of such third parties. We may share personal information with our affiliates, third-party vendors, consultants, and other service providers who work for us. We may share your credit or debit card account information with third parties as described in the section called “Payment card information” above.

We share personal information with third parties that provide services to us, such as data collection, reporting, ad response measurement, and site analytics, as well as assistance with delivery of relevant marketing messages and advertisements. These third parties may view, edit, or set their own cookies. We and our third-party service providers, advertisers, and/or partners may also place web beacons for these third parties. The use of these technologies by these third parties is subject to their own privacy policies and is not covered by this Policy.

We may disclose your personal information to comply with laws and to respond to lawful requests and legal process, to protect the rights and property of Cruiseable, our agents and customers, and others, including to enforce our agreements, policies, and terms of use, and in an emergency to protect the personal safety of Cruiseable, its customers, or any person.

We may disclose or transfer your personal information to a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.

We may share aggregate statistical data for the improvement of services offered by our Sites. We may also share aggregated or de-identified information with third parties in our discretion.

VII. Security of your personal information

Cruiseable takes reasonable steps to help protect your personal information. When your credit or debit card account information is being transmitted to our Sites or through our Sites, it will be protected by encryption technology, such as Secure Sockets Layer (SSL).

To be clear, Cruiseable does not itself store your credit or debit card account information, and we do not have direct control over or responsibility for your credit or debit card account information. Our contracts with third parties that receive your credit or debit card account information require them to keep it secure and confidential.

Nonetheless, we cannot guarantee that transmissions of your credit or debit card account information or personal information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Cruiseable or our third-party service providers.

WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR DISCLOSURE OF YOUR INFORMATION DUE TO ERRORS IN TRANSMISSION, UNAUTHORIZED THIRD-PARTY ACCESS, OR OTHER CAUSES BEYOND OUR CONTROL.

You play an important role in keeping your personal information secure and you should not share your user name, password, or other security information for your account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.

VIII. Your information choices and changes

You may opt out of receiving promotional emails from Cruiseable by following the instructions in those emails or by logging into your account and choosing to uncheck those email options in your dashboard. If you opt out, we may still send you non-promotional emails, such as emails about your account or our ongoing business relations. You may also log into your dashboard at our Sites and update, change or delete any personal information provided therein.

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites.

Most mobile devices allow you to turn off location services. For more information about how to do this, please contact your mobile service carrier or your device manufacturer. If you choose to turn off location services, this could affect certain features or Services of our Sites.

Do Not Track (or just DNT) is a preference you can set in your browser to let the sites you visit know that you don't want them collecting certain info about you. We support Do Not Track — we think it’s important that you get to control how your info gets used. That’s why we give you a number of ways to choose how Cruiseable uses your data. And we definitely follow whatever Do Not Track preferences you have set in your browser.

For all the details, including how to turn on Do Not Track, visit donottrack.us

IX. Contact

For questions about accessing, changing, or deleting your personal information, please visit cruiseable.co or contact us at 1-877-322-3773.

For questions or comments about this Privacy policy, please contact Cruiseable via email at [email protected] or by postal mail at 3756 Pimlico Drive, Pleasanton, CA 94588.

Related

• Terms of Service

• Copyright on Cruiseable